Shoesfactory

A small advance amount may be required to confirm your COD order. This helps us verify genuine orders and reduce fake or refused deliveries. The remaining balance can be paid at the time of delivery, as applicable.

Open Box Delivery allows you to check the package and verify the product before accepting the delivery. Where Open Box Delivery is available, please carefully check the product, size, color, quantity, and visible condition before accepting the order.

We believe in transparent pricing, genuine product information, secure payments, reliable shipping, and customer support. We provide clear product details and policies so you can shop with confidence.

If Open Box Delivery is available for your order and location, you may be able to inspect the package before accepting it. Availability depends on the delivery partner and serviceable location.

If you receive a damaged, incorrect, or defective product, contact our customer support within the specified return/replacement period. Please keep the original packaging and provide clear photos or an unboxing video when requested so we can assist you quickly.

Always place orders through our official website and use the contact details provided on our website. We never ask customers to share sensitive information such as OTPs, passwords, or card PINs.

Delivery time depends on your location, product availability, and courier service. The estimated delivery timeline is displayed during checkout or shared with you after your order is confirmed.

You can request cancellation or modification as soon as possible after placing your order. Once an order has been processed or shipped, cancellation or modification may not be possible.

We may offer Cash on Delivery, UPI, credit/debit cards, net banking, and other available online payment methods. The payment options available to you will be displayed during checkout.

Yes, eligible products can be returned or exchanged according to our return and exchange policy. Please check the product-specific conditions and applicable time period before requesting a return or exchange.